Returns
Returns
Unused tool-shop orders from Farrell Field Notes Ltd can be returned within 14 days. Takeoff work is a custom service once it has been delivered, so the returns route below is for goods, not completed takeoffs.
Tool shop — 14 days
You have 14 days from delivery to return an item, provided it is unused, complete, and in a resaleable condition, with its original packaging where practical. Email hello@farrellfieldnotes.ie first so the return can be agreed.
The buyer pays return postage unless the item is faulty or not as described. A refund is made once the return has been checked, using the same payment method where possible.
Faulty or incorrectly supplied items will be replaced or refunded, including reasonable return postage.
Takeoffs
A takeoff is prepared to your drawings after you confirm the quote. Once the Excel file and marked PDF have been delivered, that custom work is complete. If something in the counts is unclear, reply to the delivery email and it will be reviewed.
Irish consumer rights
Nothing in this page reduces your statutory rights under Irish consumer law.
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